Shipping policy
Last updated: 9 October 2026
At Brande Lane, every order is made especially for you. Because our products are personalised and made to order, delivery times can vary depending on the product, the size of your order and how busy we are.
Where We Deliver
We currently ship within the UK only.
We do not currently offer international delivery.
Delivery Options
The delivery options available to you will be shown at checkout based on your delivery address and order.
We currently offer:
- Standard UK delivery – delivery charge calculated at checkout
- Free standard UK delivery on orders over £75
- Free local delivery within our designated local delivery area
If your address qualifies for free local delivery, this option will automatically appear at checkout when you enter your delivery address.
Local Delivery
We offer free local delivery to addresses within our designated local delivery area.
If your address qualifies, free local delivery will be available as an option at checkout.
We will deliver your order directly to your door. We do not currently offer customer collection.
Dispatch Times
As our products are personalised and made to order, we do not hold every item as ready-to-dispatch stock.
Your estimated dispatch timeframe will be shown on the relevant product listing wherever possible.
Please remember that dispatch time is different from delivery time. Dispatch refers to the time it takes us to make and send your order. Once your order has been dispatched, the delivery timeframe of the selected courier or delivery service will apply.
During particularly busy periods, including Christmas, dispatch times may be longer than usual.
If you need your order by a particular date, please contact us before placing your order so we can confirm whether we are able to meet your required timeframe.
Delivery Times
Once your order has been dispatched, delivery times depend on the delivery service selected and circumstances outside of our control.
We cannot guarantee a specific delivery date unless this has been agreed with us in advance.
Delivery may occasionally be delayed due to circumstances outside our reasonable control, such as severe weather, transport disruption, courier delays or other unforeseen events.
Tracking
Where a tracked delivery service is used, tracking information will be provided where available.
Please make sure the delivery address you provide when placing your order is correct. We cannot be responsible for delays or additional costs caused by an incorrect or incomplete address provided by the customer.
Damaged Parcels
Please check your order as soon as it arrives.
If your parcel or item arrives damaged, please contact us as soon as possible at sales@brandelane.co.uk and provide photographs of the item and packaging where possible.
We will assess the issue and work with you to provide an appropriate resolution in accordance with your statutory rights.
Missing or Delayed Orders
If your order has not arrived within the expected delivery timeframe, please contact us at sales@brandelane.co.uk and we will do our best to help.
Where a courier is responsible for the delivery, we may need to contact the courier or use their tracking information to investigate the issue.
Contact Us
If you have any questions about delivery, please contact us:
Brande Lane Ltd
Email: sales@brandelane.co.uk