Privacy policy

Last updated: 9 October 2026

Brande Lane Ltd ("we", "us" or "our") operates the Brande Lane website and online store. We are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains what personal information we collect, how we use it, how we protect it and your rights in relation to your personal information when you visit our website, place an order, contact us or otherwise interact with Brande Lane.

About Us

Business name: Brande Lane Ltd
Company number: 17365040
Registered office: 12 Wellesley Avenue, Haslington, CW1 5PA 
Registered in: England and Wales
Email: sales@brandelane.co.uk

Personal Information We Collect

Depending on how you interact with our website and services, we may collect:

  • Contact information, including your name, email address, telephone number and delivery and billing addresses.
  • Order information, including the products you purchase, order details, delivery information and transaction history.
  • Payment information, which is processed securely through our payment providers. We do not normally have access to your full payment card details.
  • Personalisation information, including names, wording, dates, colours, design preferences and other information you provide so that we can create your personalised item.
  • Images and files, where you choose to upload or send photographs, logos, artwork or other images for use in creating your order.
  • Communications, including information you provide when contacting us by email, through our website or through other communication channels.
  • Website and device information, such as your IP address, browser type, device information and information about how you use our website. This may be collected through cookies and similar technologies.

How We Collect Your Information

We may collect personal information:

  • Directly from you when you place an order, contact us, create an account or provide personalisation details.
  • Automatically when you browse or use our website, including through cookies and similar technologies.
  • Through Shopify and other service providers that help us operate our website, process payments, fulfil orders and provide delivery services.

How We Use Your Information

We use your personal information where necessary to:

  • Process and fulfil your orders.
  • Create and personalise your products according to the information you provide.
  • Process payments and arrange delivery.
  • Communicate with you about your order.
  • Respond to enquiries and provide customer support.
  • Process returns, refunds or other issues relating to your order.
  • Improve our website, products and customer experience.
  • Prevent fraud and help keep our website and services secure.
  • Comply with our legal and regulatory obligations.
  • Send marketing communications where you have given appropriate consent or where otherwise permitted by law.

We will only use your personal information for purposes that are lawful and appropriate.

Personalisation Images and Files

If you provide us with a photograph, logo, artwork or other image for a personalised product, we will use it for the purpose of creating your order.

Please only provide images or information that you have permission to use.

We will not use photographs or other images provided for personalisation for our own marketing purposes without your permission.

How We Share Your Information

We may share relevant personal information with trusted third-party service providers where necessary to operate our business and provide our services.

These may include:

  • Shopify, which provides our online store and related services.
  • Payment providers, to securely process payments.
  • Delivery and courier providers, to deliver your orders.
  • Technology and service providers, who help us operate our website and business.
  • Professional advisers or authorities, where we are legally required to provide information.

We only share information where it is necessary for the relevant purpose and in accordance with applicable data protection law.

Shopify

Our online store is powered by Shopify. Shopify processes personal information in connection with providing and operating the services used by our store.

You can find more information about how Shopify handles personal information in the Shopify Privacy Policy.

Cookies

Our website uses cookies and similar technologies to help the website function, remember preferences, understand how visitors use our website and, where applicable, support marketing and advertising activities.

You may be able to control or manage cookies through your browser settings and any cookie preferences provided on our website.

How We Protect Your Information

We take reasonable steps to protect the personal information we hold from unauthorised access, loss, misuse or disclosure.

However, no online system or method of transmitting information can be guaranteed to be completely secure.

How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to fulfil orders, maintain appropriate business and financial records, comply with our legal obligations, resolve disputes and enforce our agreements.

The length of time information is retained will depend on the type of information and why we need it.

Your Data Protection Rights

Under UK data protection law, you may have rights in relation to your personal information, including the right to:

  • Request access to the personal information we hold about you.
  • Ask us to correct inaccurate or incomplete information.
  • Ask us to delete your personal information in certain circumstances.
  • Ask us to restrict how we use your personal information in certain circumstances.
  • Object to certain uses of your personal information.
  • Withdraw consent where we rely on your consent to process your information.
  • Request a copy of certain personal information in a portable format, where applicable.

These rights are subject to certain legal conditions and exceptions.

To exercise your rights, please contact us at sales@brandelane.co.uk.

We may need to verify your identity before responding to a request.

Marketing Communications

If you have chosen to receive marketing communications from us, you can unsubscribe at any time by using the unsubscribe link included in our marketing emails or by contacting us.

Even if you opt out of marketing communications, we may still contact you with important information relating to an order you have placed, such as order confirmations, delivery updates or other service-related messages.

Children's Privacy

Our website is intended for use by adults and we do not knowingly collect personal information from children for the purpose of placing orders.

If you believe that a child has provided us with personal information, please contact us at sales@brandelane.co.uk so that we can review the information and take appropriate action.

International Transfers

Some of our service providers, including Shopify and other technology providers, may process personal information outside the UK.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection law.

Third-Party Websites

Our website may contain links to third-party websites, including social media platforms or other services.

We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing the privacy policy of any third-party website you visit.

Complaints

If you have any concerns about how we handle your personal information, please contact us first at:

sales@brandelane.co.uk

You also have the right to make a complaint to the Information Commissioner's Office (ICO) if you believe your personal information has not been handled in accordance with data protection law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.

Any changes will be published on this page and the "Last updated" date will be amended accordingly.

Contact Us

If you have any questions about this Privacy Policy, how we use your personal information, or your data protection rights, please contact us at:

Brande Lane Ltd
Company number: 17365040
Email: sales@brandelane.co.uk